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Return & Cancellation Policy

Order Cancellations.

  • In compliance with UK Law Customers can cancel orders within 7 calender days of placing an order, refund will occur within 30 woking days.

  • In compliance with UK Law if items are custom made (custom options selected and manufactured to order) we can allow cancellations within 24-48hours of placing an order. When the custom order has started the manufacturing process then we cannot refund any money. (SO PLEASE BE VERY CAREFUL TO BE SURE THAT YOU ORDER IS EXACTLY WHAT YOU WANT, AND CHECK THE OPTIONS YOU HAVE SELECTED BEFORE PAYMENT) 

  • The customer will have to pay any additional shipping costs incurrred.

  • The payment merchant will charge a penalty charge which will be paid by the customer. 

We operate a money back guarantee on damaged goods.

  • If the product is damaged or not what was ordered please contact us to arrange a return and refund.

  • As shipping costs are not retrievable, we are unable to refund shipping costs.

No Refund will be granted under the following conditions.

  • If the item has been accidentally damaged by the customer.

  • If the item has been misused and has caused a fault.

  • If the item has been damaged by trying to repair it yourself or getting someone else to do the repair.

  • If you no longer want the item.

Guarentee & Warranty.

  • In the event of product failure the details of the manufacturer will be provided to you for after sales service and repair or replacement.

 

Contact

We will contact you through your registered e-mail address, please make sure that it is working, if not please send us a new e-mail address. We try to respond to messages within 48 hours, please bear with us as we are getting a lot of messages everyday. If you do not receive a reply to your email within 5 days, it means that we have not received your email or our reply has been filtered out by your spam filters. If this happens, please check your spam/bulk/junk mail folders or email us from a different email account.

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